We turn your evidence into a professional UK complaint pack that dealers actually act on - so you get the refund, repair or replacement you're owed.
AB12 CDE
Ford Focus, 2019
Within 30 days
Right to reject
8 of 12 items
Strong
Readiness indicator
ChatGPT writes one email. We build the whole pack.
Dear Sir/Madam,
Under the Consumer Rights Act 2015, goods supplied must be of satisfactory quality. Unfortunately the car I purchased has developed faults and I do not believe it meets this standard.
I would be grateful if you could resolve this matter as soon as possible.
That's it. One email. No appendix, no plan.
Signed CEO complaint letter
Cites the exact subsections.20(5) CRA 2015 · 14-day deadline · Letter Before Action queued
Evidence appendix (Appendix A)
Numbered & dated[E-01] MOT cert · [E-02] Garage invoice · [E-03] Dash photo · 8 items indexed
Fault timeline
Auto-built from your facts14 May purchase → 03 Jun EML fault → 11 Jun inspection → 24 Jun rejection sent
Dealer-reply analysis + follow-up
Generated on replyAI reads their fob-off → rebuttal letter ready in 1 click
Parallel s.75 finance claim
Second route to your moneyCard issuer joint-liability letter, pre-filled and ready to send
Complaint packs generated
Dealerships challenged
Average strength score
Average build time
Guided questions about the vehicle, seller, fault, dates and what the dealer has said so far.
Drop in receipts, MOTs, WhatsApp screenshots and emails. We extract the key facts that strengthen your case.
Your complaint pack, then every follow-up when the dealer replies - all from one dashboard.
Photos of warning lights, MOT certificates, garage invoices, WhatsApp threads with the dealer - every file you upload is analysed for key facts, dates and quotes that strengthen your position.
MOT_certificate_july.pdf
analyseddashboard_warning.jpg
analysedgarage_invoice.pdf
analysedPaste or upload the dealer's response. We dissect the tone, surface legal weaknesses, and draft your next letter in one click.
Apex Motors Ltd
Reply · 4 days ago
"We've reviewed your complaint and consider the issue to be wear and tear consistent with a vehicle of this age and mileage. We do not accept liability for the repair under the Consumer Rights Act."
Letter Before Action citing s.20 CRA 2015
Polished structure, clear timeline, professional wording. Designed for UK vehicle purchase disputes and ready to send to the dealer or finance provider.
Refunds, repair contributions when the dealer dug in, and replacements - outcomes from UK drivers who sent a VehicleRights pack.
"Dealer ignored me for three weeks. The pack cited s.20(5) with my exact dates - refund offer landed five days after I sent it."
James R.
Manchester · Audi A3
"They came back trying to fob me off with a free service. I sent the follow-up letter and they wired the partial refund the same week."
Sarah P.
Bristol · Nissan Qashqai
"We hit a total stalemate over the turbo. The follow-up letter pinned them on s.23 and they covered the bulk of the repair bill rather than escalate."
David K.
Leeds · Ford Kuga
"Third repair attempt failed. The pack made the s.24 final right to reject argument for me - they took the car back and gave me a like-for-like replacement."
Emma M.
Cardiff · Vauxhall Corsa
"Dealer went radio silent. The pack included a parallel s.75 complaint to my credit card - the issuer paid out in full and chased the dealer themselves."
Tomasz O.
Birmingham · BMW 1 Series
"The independent inspection appendix did the heavy lifting. Dealer covered the full repair and threw in £500 goodwill rather than face the Letter Before Action."
Rachel H.
Glasgow · Hyundai Tucson
Your rights under the Consumer Rights Act and how to structure your complaint.
Read guideCapture the timeline and evidence that strengthen your position.
Read guideHow to escalate calmly with a structured, evidence-led complaint.
Read guideShort-term right to reject explained, with what to include in your letter.
Read guideHow to involve the finance provider and what they need from you.
Read guideCounter common dealer objections with a clear, factual response.
Read guideComplaint Pack
£9.99 Letter only, or £19.95 Full pack with unlimited follow-ups. Pay once you're ready.
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14-day refund window
No-questions refund before you generate or download your pack. See our Refund Policy for full eligibility.
Yes - dealer purchases have the strongest consumer rights position under UK law and VehicleRights is built around them.
Yes. Faults within 30 days typically engage the short-term right to reject. We structure your pack accordingly.
Yes. We adapt the document to focus on repair, replacement or a contribution as appropriate.
Paste their reply in and we'll surface the legal weaknesses and draft a focused response that addresses them.
We can include a parallel complaint addressed to the finance provider so both parties are on notice.
No - but it makes a big difference. Photos, MOTs and invoices are analysed for facts that meaningfully strengthen the pack.
No. VehicleRights helps you organise your facts and produce a professional document.
Yes - your dashboard keeps everything editable, and you can generate follow-up letters at any time as the dispute develops.
Start your complaint pack free. We'll guide you through every detail and have a professional document ready when you are.
Start my complaint