Bought a faulty car from a dealer
Bought a faulty car from a dealer
If you bought a vehicle from a UK dealer and a fault has appeared, your position depends on when the fault appeared, what was disclosed at purchase, and what evidence you have. A structured complaint helps the dealer respond clearly.
Plain English explanation
Dealers in the UK are bound by the Consumer Rights Act 2015, which requires goods to be of satisfactory quality, fit for purpose and as described. Organising your facts in writing — what happened, when, and what you're asking for — usually leads to a faster response than a phone call.
What information matters
- When you bought the vehicle and when the fault appeared
- What the dealer or advert said about the car
- Any diagnostic reports or warning lights
- Your communications with the dealer to date
Evidence checklist
Common dealer responses
- "It was sold as seen."
- "That's normal wear and tear."
- "You need to use the warranty for that."
Build your complaint pack now
VehicleRights helps you organise those facts into a professional complaint pack.
Start nowFAQ
Do I need a solicitor first?
Most disputes can be resolved with a clear, evidence-led complaint.
How long should I give the dealer to respond?
Fourteen days is a common, reasonable window for an initial response.