What your pack actually contains
Every VehicleRights pack is four artifacts in a single .zip — a dealer email you send from your own inbox, a signed CEO letter, an honest AI-assisted case assessment, and your evidence renamed and indexed.
What's inside the .zip
Four artifacts plus your evidence, all in one organised folder.
A complaint email, written for you
Sent from your own inbox so the dealer engages with you directly — copy or open in your mail app.
Dear John Smith, I am writing in respect of the 2019 Ford Focus (registration AB12 CDE) which I purchased from your dealership on 12 April 2026. I have sought an independent case review from VehicleRights. Their formal assessment (reference VR-3F4A7B2C-20260522) is attached, together with the supporting evidence I provided. In summary, their view is: A reasonable short-term-right-to-reject case under s.20 Consumer Rights Act 2015, supported by an independent diagnostic report dated within the 30-day window. The key points raised in the assessment are: • Fault reported on day 8 — squarely inside the 30-day short-term right to reject window. • Independent RAC diagnostic with specific fault codes (P0301, P0420) corroborates the misfire. On that basis, I am formally requesting a full refund under the short-term right to reject (s.20 CRA 2015). Please treat this email as a formal complaint and respond substantively within 14 days of receipt. If the matter is not resolved I reserve the right to escalate to The Motor Ombudsman, the Financial Ombudsman Service, Trading Standards and/or the County Court as appropriate. I look forward to your response. Yours faithfully, Alex Sample alex@example.com 07700 900123
A signed letter from our CEO to the dealer
Puts your case on company letterhead — dealers take a third-party complaint more seriously than a customer email alone.
Sample Motors Ltd
12 Garage Road
Manchester, M1 1AB
To the Chief Executive,
I write on behalf of our client, Alex Sample, in respect of the 2019 Ford Focus (registration AB12 CDE) purchased from your dealership on 12 April 2026 for £7,995.
On 22 April 2026 — eight days after collection — Mr Sample identified a cylinder-1 misfire (DTC P0301) which an independent RAC technician has confirmed is caused by a failed ignition coil. The defect therefore engages the short-term right to reject under section 20 of the Consumer Rights Act 2015, and on the available evidence it is reasonable to conclude that the defect existed at the point of sale.
Your representative's written refusal of 23 April 2026 — directing the consumer to seek repair at his own cost — does not, in our view, discharge your statutory obligations. The remedies available to Mr Sample include a full refund (less any reasonable mileage deduction), repair at your cost, or escalation to The Motor Ombudsman and the County Court.
We invite you to confirm, within 14 days of receipt, that you will honour the short-term right to reject and arrange the refund. Failing that, our client has been advised of his right to escalate the matter without further notice.
Yours faithfully,
Sam Nye
Chief Executive Officer, VehicleRights
VehicleRights is not a law firm and does not provide legal advice. This letter is issued on behalf of the consumer in support of a formal complaint.
An honest, AI-assisted review of your case
Forecast band, strengths, weaknesses, citations from your evidence, and a recommended ask — written like a paralegal review, not a sales pitch.
Independent Case Assessment
Ref VR-3F4A7B2C-20260522
Executive Summary
A reasonable short-term-right-to-reject case under s.20 Consumer Rights Act 2015, supported by an independent diagnostic report dated within the 30-day window.
The fault was first noticed on day 8 of ownership, well inside the 30-day short-term right to reject. The independent RAC diagnostic identifies a specific ignition-coil failure (P0301) which is unlikely to have developed in eight days of normal use, suggesting the defect was latent at the point of sale. The dealer's email refusal is documented in writing.
- •Fault reported on day 8 — squarely inside the 30-day short-term right to reject window.
- •Independent RAC diagnostic with specific fault codes (P0301, P0420) corroborates the misfire.
- •Dealer's refusal is in writing (email dated 23 April), which closes off any 'we were never told' defence.
- •You have driven roughly 800 miles since the fault was first noticed — the dealer may argue continued use weakens rejection.
- •No pre-purchase inspection report; harder to definitively prove the defect existed at point of sale without it.
- •The advert wording is fairly generic — a tribunal may treat 'excellent condition' as sales puff rather than a contractual description.
Evidence reconciliation
Confirms purchase date (12 Apr 2026), price (£7,995) and seller identity — anchors the 30-day window.
Advert states 'drives perfectly' and 'excellent condition' — relevant to the satisfactory-quality and as-described tests.
Independent RAC report identifies ignition-coil failure on cyl. 1 (P0301); date-stamped 22 Apr 2026.
Dealer's email of 23 Apr 2026 documents refusal to repair or refund — supports the formal complaint position.
| Ref | File | Verdict | Note |
|---|---|---|---|
| E01 | 01-Purchase-invoice.pdf | corroborates | Confirms purchase date (12 Apr 2026), price (£7,995) and seller identity — anchors the 30-day window. |
| E02 | 02-Advert-screenshot.png | corroborates | Advert states 'drives perfectly' and 'excellent condition' — relevant to the satisfactory-quality and as-described tests. |
| E03 | 03-Diagnostic-report.pdf | corroborates | Independent RAC report identifies ignition-coil failure on cyl. 1 (P0301); date-stamped 22 Apr 2026. |
| E04 | 04-Dealer-emails.pdf | corroborates | Dealer's email of 23 Apr 2026 documents refusal to repair or refund — supports the formal complaint position. |
Citations from your evidence
"Cylinder 1 misfire detected (P0301). Ignition coil resistance out of spec. Recommend coil replacement."
Establishes a specific, mechanical defect — not driver behaviour or fair wear.
"We are unable to assist with this. You will need to take the vehicle to a Ford specialist at your own cost."
Documents the dealer's refusal in writing within the 30-day window.
"Excellent condition, drives perfectly, full service history."
Relevant to the 'as described' and 'satisfactory quality' tests under s.9 and s.11 CRA 2015.
Your files, renamed, indexed and summarised
Each file gets a reference (E01, E02…), an AI summary, and the key facts it proves — so the dealer can't ignore what's in front of them.
Sales invoice from Sample Motors Ltd dated 12 April 2026 for a 2019 Ford Focus, reg AB12 CDE, price £7,995. Confirms purchase date, parties, and vehicle identity.
Screenshot of the online listing as it appeared on the day of purchase. Describes the vehicle as 'excellent condition, drives perfectly, full service history'.
Independent RAC diagnostic dated 22 April 2026. Identifies cylinder 1 misfire (P0301) caused by an out-of-spec ignition coil, plus secondary catalyst inefficiency (P0420). Recommends coil replacement.
Email chain with John Smith at Sample Motors Ltd between 22–23 April 2026. Dealer refuses to assist and tells the consumer to take the car to a Ford specialist at their own cost.
Sample summaries shown — your real pack uses AI to analyse each file you upload.
AB12 CDE£9.99 · pay only when you're happy with the preview