Dealer says it's wear and tear
Dealer says it's wear and tear
'Wear and tear' is a common dealer response. It may or may not apply depending on the part, the mileage, the price you paid, and what was reasonable to expect.
Plain English explanation
A clear factual response setting out the timeline, your mileage and any expert opinion usually moves the conversation forward.
What information matters
- Mileage at purchase vs now
- Age and price of the vehicle
- What an independent expert says
Evidence checklist
Purchase invoice
Advert screenshot
MOT history
Diagnostic report
Emails/messages with dealer
Repair estimate
Common dealer responses
- "That's wear and tear at that mileage."
- "Cars do that."
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Is wear and tear ever fair?
Sometimes — context matters.