Dealer refusing to repair the car
Dealer refusing to repair the car
If a dealer is refusing to repair a faulty vehicle, set out your position in writing with a clear timeline, evidence and the outcome you are requesting.
Plain English explanation
Refusals often soften when a complaint is properly documented. The aim is to be factual and direct, not aggressive.
What information matters
- The exact wording of their refusal
- Any earlier promises
- Your supporting evidence
- What outcome you are requesting
Evidence checklist
Purchase invoice
Advert screenshot
MOT history
Diagnostic report
Emails/messages with dealer
Repair estimate
Common dealer responses
- "Not our problem."
- "Sold as seen."
- "Use the warranty."
Build your complaint pack now
VehicleRights helps you organise those facts into a professional complaint pack.
Start nowFAQ
What if they ignore my letter?
A 'letter before action' is typically the next step.