Used car warranty refused
Used car warranty refused
If a warranty claim has been refused, your statutory rights against the dealer often still apply.
Plain English explanation
Warranty terms vary widely. Your statutory rights against the seller usually sit on top of, not behind, the warranty.
What information matters
- The warranty document wording
- Reason for refusal
- Your contact with the dealer
Evidence checklist
Purchase invoice
Advert screenshot
MOT history
Diagnostic report
Emails/messages with dealer
Repair estimate
Warranty documents
Common dealer responses
- "Not covered."
- "Pre-existing fault."
Build your complaint pack now
VehicleRights helps you organise those facts into a professional complaint pack.
Start nowFAQ
Should I escalate with the warranty company too?
Yes — in parallel with the dealer complaint.