Letter before action — used car dealer
Letter before action — used car dealer
A letter before action is a formal escalation document, typically sent after an initial complaint has been ignored or refused.
Plain English explanation
It sets out the facts, the prior contact and the legal basis, with a clear final response window.
What information matters
- Your initial complaint and the dealer's response
- Any deadlines you've given
- The outcome you are requesting
Evidence checklist
Purchase invoice
Advert screenshot
MOT history
Diagnostic report
Emails/messages with dealer
Repair estimate
Common dealer responses
- "We've already responded."
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Do I need a solicitor for this?
Many consumers prepare this themselves.