Reject your faulty car. We build the legal pack.
A professional complaint pack grounded in the UK Consumer Rights Act 2015 - ready to send to your dealer, finance provider or the Ombudsman. From £9.99.
How it works
From confused to sent, in 15 minutes.
1. Answer 10 questions
Reg number, what's wrong, when it started, how the dealer responded. Plain English, no legal jargon.
2. We build your pack
Tailored complaint letter citing the exact subsection of the Consumer Rights Act 2015 that applies to your facts.
3. Send it
Download the signed PDF, post it or attach it to an email. Track replies and get follow-ups in your dashboard.
What's in the pack
Everything a dealer can't ignore.
Real complaint packs cite the exact subsection of the Consumer Rights Act 2015 that applies to your case, with numbered evidence and a deadline. Generic AI letters don't.
- Signed CEO complaint letter on VehicleRights letterhead
- Exact CRA 2015 subsection cited for your timeline (s.20(5), s.23, s.24)
- Numbered evidence appendix - dates, quotes, photos indexed
- Fault timeline auto-built from your facts
- Parallel Section 75 letter to your finance provider (Full pack)
- Unlimited follow-up & escalation letters (Full pack)
Common questions
Before you start
Does this work for cars on PCP or HP?
Yes. The pack is built for UK consumers on HP, PCP and outright purchases. If you bought on finance, we also prepare a parallel Section 75 / s.75A claim against your card or finance provider where applicable.
Are you a law firm?
No. VehicleRights is not a law firm and does not provide legal advice. We build the documents you'd send yourself - based on your facts and UK consumer law - in minutes instead of hours.
What if the dealer ignores my letter?
The Full pack includes unlimited follow-ups: AI reads the dealer's reply (or silence) and generates the next escalation letter - Letter Before Action, finance provider, Financial Ombudsman or Motor Ombudsman.
How quickly can I send something?
Most people complete the questionnaire in 8-12 minutes. Your pack is generated immediately on payment - PDF letter ready to print, sign and post or email.
Don't let the dealer wear you down.
Build your complaint pack now - free to start, pay £9.99 only when you're ready to download.